1. Basic

1.1. Customer Obsession

1. Analyze the root cause for customer, not only to solve immediate problem and move on.

2. Prioritize customer needs means: putting the needs of customer above all else, advocate strongly for customer satisfaction and loyalty.

3. Maintain customer-focused mindset on team members => understand our team efforts with customer satisfaction.

4. Meet the tight deadlines and add additional features exceeded the intitial specifications.

5. Collect feedbacks: Surveys, direct communication, social media monitoring => Analyze and implement solutions to address it.

6. Negative feedback from customer: acknowledge their concerns, empathized with their frustration, work with development team to collaborated on a solution, follow-up with customers.

7. Customer Cue: notice the customer cues about feature enhancement, without prompting, I discuss about potential solutions => demonstrate commitment to anticipating and fulfilling evolving needs => impressed the client and strengthened relationship.

8. Customer conflicts with company policy: Find solution to balances both the customers’s needs and company policies => Explore alternative options, seek guidance from leadership if necessary => communicate transparently with customer so that they understand the contraints and fair for both parties.

9. Turn dissatisfied customer to loyal advocate: reach out the customer, apologized for the inconvenience, offer personalized solution => consistent communication and follow-up, resolved the issue and exceed their expectation.

10. How to make all culture with customer obsession: Integrated it to culture, process and decision-making framework => training sessions => recognize and reward behaviors that prioritize the customer.

11. Receive feedbacks for innovation: colloborated with PO + marketing + product development team to design and implement new feature => result this feature is match to act upon customer input.

12. Customer expectation are unrealistic: Honest and transparent with customer => manage their expectations with alternative solutions => find common ground and realistic options that align with their needs and capacities.

13. Empowered your teams to prioritize customer needs: delegated tasks to team members => equipping them with necessary information and guideliens to prioritize customer needs => allow them to make decision.

14. Customer feedback in developement life cycle: agile process, review sessions, cross-functional collaboration => evolve to meet the customer needs.

15. Exceed customer expectations: Understand their specific preferences and anticipate their needs => offer personalized recommendations for them when they do not recognized their needs => exceed the expectations and foster loyalty and long-term satisfaction.

1.2. Ownership

1. Do the job outside the scopes: see the customer feedback loop was inefficient => colab with customer service team to gather more insights => reduce time to implement customer-driven changes 30%.

2. Find improvement in team: code review prcess was slowing down the release of the feature => propose new scheduled pairing junior and senior ones => introduced automated tools to catch baisc errors before code reviews => led to 20% faster release cycle.

3. Balance taking ownership and empowering team members: leading by example, made it clear that they had full responsibility for their tasks but I was always available for support => each team member contributing significantly to the outcome.

4. Make decision long-term impact: whether invest new automation technology to warehouse => The initial cost was high, but I took ownership of decision for cost-benefit analysis, and potential ROI => After next year, operational efficientcy increased 40%.

5. Take ownership of a mistake, handle and learn from it: approved a discount that led a loss on a major contract => take ownership, inform my manager, propose a solutuon => work closely with finance team to offset the loss of selling and cross-selling opportuinites => lesson to double-checking approvals and value of transparent communication.

6. Ownership principles: take full reponsibility to outcomes of my work and thinking about long-term impact => See the customer retention rates were dropping => rather than waiting for instructions => identify the key pain points, developed strategy to improve customer engagement and follow-up questions => increase 15% over the next quarter.

7. Motivated to take ownership, even the task are challenging and outside of comfort zone: focus on big picture and the impact of my work to company and its customers => take new challenge because of the company’s growth => commit to learn quicky, seeking advice from experts, focus on the end goal => grow professionally and contribule meaningfully.

8. Take ownership that other avoids: disruption from key supplier failing to deliver materials on time => contact alternative supplier + negotiateed deliver terms + coordinated with logistic teams to minimize delay => avoid production downtime.

9. Take ownership that limited resources: low cost => focus more on high-impact, low-cost strategy => engaging with influencers to creating compelling content to our target audience => exceed the sales target.

10. Take ownership for process was not working efficiently: Ticket resolution time was longer than it should be => took ownership to analyzing workflow and identify bottlenecks => implement new system + weekly training sessions to improve team’s problem-solving skills => lead to 25% reduction in resolution time.

11. Take ownership for project that failed: develop a feature that do not resonate for the users => gatering feedback, conduct though post-mortem analysis, present my finding to the team => learned to involving customers earlier in development process => validate ideas before investing heavily in them.

12. Take ownership for project that require cross-functional collaboration: launching new internal tool that required input from multiple departments, including IT, HR, Finance => setting up cross-functional meeting + clear communicaiton + align everyone to project goals => launch the tool on time within budget.

13. Take ownership for project that you disagree with the direction provided by your superiors: disagree with short-term approach for a critical project, because in long-term strategy would better serve our customers => Ownership by resarch and present data-drivent alternative + communicate findings to my supervisor + framing my feedback through overall success rather than personal preference => Took full ownership for its implementation, developed an action plan, coordinated with team to keep the project stayed on track => sustainable and successful outcome.

Notes: If you want to details, describe the name of the project in the first + output metrics in the ends.

1. Take ownership for project that you are limited information: major marketing cmapaign without market research => gathering all information from relevant skateholders, including the sales and finance teams => weighted the potential risks and benefits => test key elements on smaller scale but fully commiting => launch successful and strong ROI => make complex decision and manage uncertain effectively.

2. Take ownership for project that noticed a process inefficiency: onboarding process for new employees is time-comsuming => conduct analysis of the current project => proposed a streamlined onboading program and automating several administrative tasks => implement changes, colloborated with HR to update training materials + feedback loops to improve the process => The onboarding time reduced 40%, our new employees were granted more quickly.

1.3. Invent and simplify

1. Developed new process to simplified complex task:

2. Challenged the status quo, skip multiple between departments:

3. Apply creative thinking to solve a problem: feedback real-time from cross-functional team, reduced extensive of final reviews.

4. Find a cubersome process and improved it: redudant steps and excessive paperwork => automated approval workflows and reduced paperwork.

5. Simplifed the complex project for your team (Notes): multiple tools, to a tool.

6. Invent new approach for customer need: onboarding process is too lengthy and confusing.

7. Simplfy the product or feature: because the application is complex for users, redesign by removing unnecessary features and streamlining navigation.

8. Problem where old solution were inadequate: Legacy system didn’t provide actionable insights => Developed new feedback collection and analysis framework to stereamline process.

9. Used tech to simplify the business process: reporting process was time-consuming.

10. Solution was complex and need to simplify.

11. Solution for effective workflow: develop central management system.

12. Solution for communication between teams: team communication across multiple platforms => implement communication tool that integrated messaging, video calls and file sharing.

13. Simplify technical solution for non-tech: Using visual + straight forward language focus on benefits rather than technical details.

14. Solution for cost saving: Optimize supply chain mangament => Focasting model to align inventory and logistic by demand.

15. Solution when standard method not effective: customer response service (CS call) do not effective => build chatbot.

1.4. Are right, a lot

1. Decision based on data: analyze all options and potention on sales process for new CRM system.

2. Decison when you do not have enough data (Not): need a quick decision to switch suppliers => use judgment and historical data => switch suppliers.

3. Expertise and intuition led the successful outcome: find a features do not match the customer behavior => decide to redesign the feature.

4. Validate assumptions: combination or data analysis + skateholder input + market research => When developing new marketing strategy, gather customer surveys + market trends + consult with team member => consult A/B testing to compare potential approaches.

5. Correct the mistakes and learn from it: underestimated the time required to key development phrase => project failed behind the schedule, I took reponsible for the oversite => root cause analysis + revise timeline and resource allocation => only a minor delay => rigorouse planning and coninuous monitoring.

6. Challenge conventional wisdom to arrive the solution: research digital-first strategy based on emerging trends and data from similar campaigns => market research and poilot results => increase 50% ROI compared to traditional approach.

7. Analytical skills to make critical decision: Analyze data => recommend the target product adjustment to localized marketing campaign.

8. Stay informed about industry trends and developments: read industry reports + attend relevant conferences + professional network and forums + newsletter from leaders => make informed decisions and anticiplate market changes.

9. Make dicision that was unpopular but ultimately correct: unpopular with team due to complexity => present data supporting change and explain it align with long-term goals => after implement it show the improvement.

10. Convince other of your approach: Using feature-based on user feedback => details user needs, potential benefits, roadmap for implementation => clarify to convince => addressing their concerns and impact, gain their support => meet user needs and contributed to higher customer sastisfaction.

11. Solution are questioned: Open discuss the rationale behind my decision => provide data, envidence to support my approach => actively listen feedback and consider alternative viewpoints.

12. Adapt your strategy due to new information: Other competitive of rival company release a similar product with enhanced features => Find unique selling points => maintain competitive edge.

13. Evaluate and incorporate feedback: evaluate from its source, relevance, alignment with our goals + seek feedbacks from skateholders => make deicision by adjusting strategies if needed.

14. Decision for long-term implications: new technology stack, focus on long-term: scalability, support and integration => research consult with industry experts + evaluate case studies and similar implementations => align with the long-term.

15. Understand of market dynamics: analyze market trends and consumer behavior => new product line aligned with market demands and sustainable growth and brand loyalty.

1.5. Learn and be curious

1. Seek out new knowledge to improve work performance: online course to learn data science and AI, apply new methods to our analytic processes.

2. Curiousity to discover a problem that others overlook: Curiousity led me dive deeper into our support ticket data => find opporunities and patterns to improve the feature.

3. Stay current with developments in industry: reading industry journals + attending webinars + participaing professional networks => follow thought leaders on social media and online forums to exchange ideas and insights.

4. Learn outside comfort zone: Used a new project management tool => learn the software through tutorials and practice.

5. Approach to learn topic or technology you unfamiliar with: break the topic into managable parts, used online courses, articles, specific learning goals and regularly practical application and discussions with colleagues.

6. Curiousity to solve complex problem: Explore native supply chain models and technologies => reduced costs by 15%.

7. Learn different department: understand marketing in product development => shadowed a colleague in the marketing department for a few weeks => the valuable insights about how marketing strategies are formulated and how they influence the product features.

8. Encouter problem don’t know how to solve: Gather as much as information as possible to understand context => seek advice from colleagues and experts => research potential solutions to test them with real projects.

9. Willing to learn new idea and innovation: learn about new automation tools => Have an idea to build a chatbot to handle common queries => significantly improving overall customer satisfaction.

10. Encourage learning and curiosity in team: Host a sharing sessions between members of the team + learning sessions, workshops + encourage team members to pursure courses or certifications.

11. Learn from failure and mistake: missed key deadlines due to lack of through learning and underestimate => reflect on experience + took a course in project management skills => apply to future projects, leading to more accurate planning and successful project completion.

12. Learn with career goals: review and reflect my career goals => identify skills and knowledge gaps that could hinde my progress => seeking out learning opportunities => target approach ensure my learning contribute to my career goals.

13. Discover new tool for team’s efficiency: new project management tool => research its benefits + introduced it to my team + led the training sessions => improved tasks visibility and enhance collaboration.

14. Balance need to continuous learning with responsibility: Integrating learning into my daily routine => Allocate specific times for professional development (regular schedule) + apply new knowledge into my work.

15. Help other learn and grow: many members were struggling with new software tool => training sessions and comprehensive guide to help them use to tool effectively.

1.6. Hire and develop the best

1. Hired candidate exceed your expectation: technical assesment + behaviral interviews to gauge candidates’ skills and cultural fit => Meet all the technical requirements and demonstrated exceptional leadership and problem solving skills => key player of the team, mentoring junior developers, surpass our initial expectations.

2. Develop a team member’ skills: had junior member struggling with advanced data analysis techniques => learning + personalized development plan like training workshop + one-to-one coaching + hand-ons project => pair programming with senior analyst and mentoring.

3. Ensure hiring process is attract top talents: growth opportunities + company culture => leverage employee referrals and professional networks to find high-caliber candidates.

4. Handle new hire do not perform as expected: strugging with meet the deadlines and overwhelmed by the workload => feedback sessions to find the root causes of the issue => identified the gap of his skills and provide addional training and resources => reassigned some responsibilities to better match with his strengths

5. Provide feedbacks to help team members improve performance: missing deadline on deliverabales => constructive feedback in private meeting, focus on examples and impact of a team => improve time management, prirotity tasks => clear goals and providing ongoing support to improve it.

6. Develop high-potential employees: challenging projects, mentorship opportunities and skill building activities => check-ins to discuss progress and adjust their development plans => build the future leadership roles in the company.

7. Evaluate candidate is a good cutural fit: Add candidate’s values, work style, interpersonal skills with team culture => Personal value + collaborate with others => ask question to handle challenges and collaborate with others.

8. Hiring mistake and how to address it: Strong resume but do not meet the team’s working style => Provide additional support and clear expectations => difficult for the part ways => refine our hiring criteria and improve onboarding process.

9. Motivate team member who was disengaged: lack of challenge work and unclear career progression => one-on-one discussion to understand their interests and caeer goals => high-impact project that aligned with their interests and provided feedback and recognition.

10. Identify training needs for team members: regular performance reviews + one-on-one meetings + fedback from team member => asses the skills required for upcoming projects and compare with current skill set of a team => Analyze the inputs to determine individual and team-wide training needs.

11. Integrate new member to a team: Onboarding process to introduce key team members + team goals + detailed role orientation => assigned mentor to help new hire acclimiate => inclusive onboarding environment + clear guidance => become effective contributor and integrate well into the team.

12. Hiring immediate needs and build team: Hiring criteria including current role requirements + long-term potential => Not only to meet the immediate skill but also show ability and desire to grow => buid team to adapt future challenges and opportutinies.

13. Hiring process unbiased: Implement structured interviews + standard questions => focus on skill and qualities relevant to the role => training on unconsious bias + data-driven metrics to evaluate effectiveness or hiring practices => making adjustments when needed.

14. Develop team member’s leadership potential: Identify team member with strong analytical skills and potential for leadership => provided opportunities to them to lead smaller project, offer mentorship, and strategic planning sessions => gradulally increasing responsibility and providing constructive feedback => develop leadership skills skill

15. Measure success of hiring and development efforts: Using key metrics: Employee performance + retention rates + feedback from team members => performance evaluations based on career development milestones.

1.7. Insist on highest standards

1. Enforce high-standards despite resistance from team:

2. Ensure your work and team work consistently meet high standards:

3. Raise the quality standards of a project:

4. Situation team members do not meet the standards:

5. Improve the process or system to meet higher standard:

6. Meet customer expectations: gather feedback from customers and skateholders throughout project life-cycle and adjustment when needed.

7. Touch decision to uphold the high standards: delay the release time to enhance the quality issues of the process => fix the issues to ensure the quality.

8. Balance meeting high standards and tight deadlines: focus the most critical aspects of the project + allocate resource accordingly => clear miletones and regular check-ins => manage expectation and open communication to deliver project in timeframe.

9. Used data to uphold high standards: find areas that standards were not being met => improve it.

10. Communicate high standards with team: define clear expectations + provide detailed guidelines for each project => emphasize the importance of team meetings and regular updates => Lead by example.

11. Challenge to achieve higher standard: outdated assurance process that led to frequent issues => new approach with automated testing and review procedures => present data showing potential benefits and implement the changes => reduces number of defects.

12. You and your team continously improve and maintain high standards: reviewing our performance and feedback from skateholders => post-project reviews and lession learned.

13. Uphold high standards under pressure: priority critical tasks, closely monitoring progress => communicate regularly with team to ensure everyone is aligned and motivated.

14. Handle feedback or suggestions about high-standards: engage open discussions with skateholders and understand their perspectivces => compromise that aligns with both the feedback and quality expectations.

15. Ensure team members understand and adhere high standards: providing detailed explanations and quaility expectations => pair them with experience team members who can mentor and guide them => regular check-ins and feedback sessions to reinforce the standards.

1.8. Think big

1. Bold idea that seemed too ambitious but end up successful: global e-commerce platform for a market the seemed too risky => detailed market analysis and implement plan to address concern => increase market share by 50%.

2. Challenge conventional thinking for large-scale goal: proposing personalized, data-driven loyalty program for new ideas of retention rate.

3. Approach long-term, ambigious goals: breaking it into smaller, actionable milestones => each milestone can be measurable and align with broder vision => regularly review progress and adapt the plan as needed => keep the team focus to achieve a larger objective even when faced with obstacles.

4. Inspired team to big vision: Have clear vision => organized workshops, share structure stories from similar projects, involve team members in brainstorming sessions => creating a sense of ownership and excitement for them => bring big vision to life.

5. Manage long-term vision while maintaining day-to-day tasks: regularly communicate the long-term vision and its relevant to daily tasks => each smaller tasks in linked in big vision, priority tasks => regular check-ins and reivew progress => reasonale how their work supports long-term goals.

6. Indentify the ideas in market that others had overlooks: AI solutions.

7. Balance the need of innovations and practical execution: clear objective + eveluate ideas though feasibility studies => creative thinking + focus on detail implementations to address the potential challenges => prototype and testing innovations on smaller scale, A/B testing before full-scale implementation.

8. Technology to drive significal changes: using AI to automate customer service.

9. Overcome significant obstacles to achieve big goals: obstacles related to cultural differences => building cross-functional teams, conducting research in multiple parts => establing local partnerships.

10. Ambigious goal are realistic and achievable: market research to understand the feasibility and potential risk => detailed plan with defined milestones and resource requirements => seek feedback with skateholders to validate th goals and adjust the plan when needed.

11. Pivot strategy with bigger vision:

12. Big thinking culture in team (Hay): encourage brainstorming sesisons, rewarding creative ideas, providing opportunities to experiment with new approaches => promote environment when risks are taken and failures as viewed as learning experiences => help to build a team that think big and push boundaries.

13. Convince others to support your ambitious vision: long-term benefits, potential ROI, competitive advantages => demonstrate how the ideas aligned with strategic goals

14. Measure sucess of big ideas: seting clear, quantifiable objectives and KPIs => monitor metrics and assest the impact on overall business goals => regular reviews and post-implementation eveluations.

15. Stay motivated and focus on long-term goals: regularly reminding myself and my team for bigger picture and goals we ware working forward => break down long-term vision into smaller, managable miletones => maintain positive attitude and address short-term challenges to keep us align with overarching objectives.

1.9. Bias for action

1. Took swift action to resolve problem: qucikly assembled a reponse team, indentified root cause => implement temporary work-around to minimize downtime => communicate with customer to manage expectations.

2. Taking immediate action led significant improvement (Note): discover a major quaility issue close in the launch date => decide halt the production line and relocate resources to address the issue immediately => correct the problem and meet quality standards.

3. Priority tasks with multiple urgent issues: using matrix to categorize each issue based on potential consequences and required response time => address highest-priority items first while delegating or scheduling lower-priority taks later.

4. Made decision with limited information: choose alternative vendor => And it work.

5. Balance need of quick action and potential risks: Assesing as much relevant information as possible => consult with key skateholders and consider possible scenarios => migrate risks and ensure the actions taken both timely and well-considered.

6. Act quickly to seize business opportunity: to find the feature above the competitors.

7. Encourage team to take immedate action: live new features and outlining a clear rollback plan and benefits of user feedbacks.

8. Quick decision still aligned with long-term goals: strategic objective and used them for decision-making => invole key stakeholders in decision process to gain different perspectives => balancing immediate action with strategic vision

9. Delay led to negative consequences (Note): delay to address critical bugs => led to user complains and negative impact on customer satisfaction => took immediately to fix it and implementing a testing process => communicate transparency about the resolution to restore trust and improve our support processes.

10. Manage pressure of quick decisions: Focus on the facts and prioritize clear communication => establish process + my experience to guide decision-making => make informed decisions while remaining effective.

11. Taking action before all the answer is necessary

12. Taking initiative and acting quickly: setting clear expectation and rewards for members who make decisive action => provide training on problem-solving and decision-making skills => create environment when quick, thoughful actions are valued.

13. Quick decision that was initial unpopular: I made the quick decision to reallocate funds from one department to another to address an urgent need => analyze what decision would benefits in the long-term => affect departments.

14. Evaluate potential impact of the decision when making decision: most critial factors and potential outcomes => consider short-term and long-term effects, relevant skateholders => to inform my decision.

15. Turn quick decision into strategic advantage

1.10. Frugality

1. Achieved great result due to limited resource: launch marketing campaign with tight budget.

2. Cost-effective solution without compromise quality: budget constrains => using open-source software instead of using enterprise => evaluating the tools and integrating them effectively.

3. Eliminate wasteful resources (Hay): regular reviews the process and expenditures => cost versus benefit for each activity and solicit feedback from team members on inefficiencies => reduce manual work by automation reports.

4. Negotiated a better deals or cost savings for team or organization (Hay): could deal for long-term usage and discussing for future potential needs.

5. Budget management for projects:

6. Used data for cost-saving decisions: use data analytics to identify patterns in our supply chain costs => bulk-buying strategy.

7. Reallocate resources for better outcomes: shifted the resources from less critical tasks to focus on resolving the delays.

8. Team still motivated while working in frugal budget: emphasize the overall success of the project => celebrate achievements and recognize efforts to work efficiently within the budget.

9. Creative solution to save costs (Hay): redesign new office space => proposed a solution to repurposed the exisisting furniter instead of buying new items => or reduce manual workload.

10. Balance cost-saving with high standards: clear criteria on both => priority the essenstial features and eliminate unnecessary expenditures.

11. Frugality led to unexpected benefits: save cost for communication tool => imrpoved collaboration.

12. Handle situation when pressure exceed budget constraints: clearly communication the importance of budget contrains + exploring alternative solutions => prioritize expenditures + seek addition cost-saving opportunities + work with skateholders to find compromises to maintain goals.

13. Streamlined process to reduce cost: automated approval system to reduced manual costs.

14. Used tech to reduce costs: used cloud-based project management tool => consolidated various function into a single platform.

15. Ensure cost-saving initiatives are sustainable: implement processes that continually monitor and review expenes => use metrics to track the effectiveness and gather feedback from skateholders.

1.11. Earn trust

1. Build trust with new team and skateholder: priority each member’s strengths and chllenges => one-to-one meeting to listen their concerns and offered support where needed => transparent goals and consistently following thorugh on my commitments => buit trust and established environment.

2. Build trust after a mistake (Note): Delay a project => Take immediately responsibility and communicated openly with team about the mistake => proposed a revised timeline and worked extra hour to correct the issue => rebuild trust and learned from experience.

3. Transparent and honest when communicate with team: providing clear and regulate updates on project status => encourage open dialogue and make my self available for questions and feedback.

4. Handle conflict and disagree to maintained trust (Note): resource allocation => faciliate a meeting where everyone could voice their concerns and proposed a compromise that address key issues and both sides => listen to maintain trust and help them reach mutually agreeable solution.

5. Deliver feedback while maintaining trust (Note): feedback are constructive + offer actionable suggestion for improvement.

6. Gain trust of a skeptical skateholder: understand their concerns + provide clear updates => meeting deadlines and address their feedback promptly.

7. Demonstrate reliability and follow-through: communicate any potential issues + work to resolve them before impace the project => track record and being accountable => build + reinforce trust with my colleagues and skateholders.

8. Honest and problem or limitation

9. Build trust with member with different working styles or perspectives (Note): Open communication + collaboration => find common ground when possible => build mutual trust and respect.

10. Handle situation where to make touch decision affect your team (Note): reduce team size due to budget cuts => offer support to affect team member work to redistribute responsibility fairly.

11. Building trust with clients and customers: deliver on time and match with their expectations.

12. Collborate with others to achieve a goal:

13. Stay transparent and trustworthy even high-pressure

14. Help other to build trust within a team: help them to understand the team dynamics => improve communication and collaboration => using contribution to show and build trust.

15. Ensure actions align with values and priciples of business (Note)

1.12. Dive deep

1. Investigate a complex issues:

2. Attention to details:

3. Gather and analyza data:

4. Understand the process or system in detail to improve it (Hay):

5. Solve a problem with limited information: focus on previous data => to propose a feature.

6. Deep understanding of a subject to significant improvement or innovation:

7. Show analysis and finding is accuracy and reliable:

8. Dive deep customer feedback to address concern:

9. Prioritize which areas to investigate when solving complex problem: most critical factors where issues most likely to occur.

10. Challenge existing assumption:

11. Not missing details when analyze data:

12. Deep analysis the root cause:

13. Keep update with latest trends and best practices:

14. Used deep knowledge of the process to implement successful change:

15. Communicate complex findings with non-tech skateholders:

1.13. Have backbone, disagree and commit

1. Disagree with descision but still commit with team goal:

2. Stand up for your point of view in the meeting:

3. Disagree with senior leader:

4. Maintain your stance and staying collaborate and supportive:

5. Your disagreement led to better outcome:

6. Your disagreement are constructive rather than confrontational (Note):

7. Commit with a decision that you intitial disadgree with:

8. Your disadgreement is not well received:

9. Compromise your stance for greater good of project and team:

10. Prepare yourself to present well-founded disagreement in a meeting:

11. Willingness to challenge the status led to positive change:

12. Commitment to the decision although you had reservation about it:

13. Support a decision publicly that you privately disadgreed with:

14. Maintain positive working relationship with colleagues after a disagreement:

15. Encourage others to voice their opinions in the risk of disaggrement:

1.14. Deliver results

1. Deliver project successfully under a tight deadline (Note):

2. Face significant obstacles but still achieve your goals:

3. Ensure you meet or exceed your targets:

4. Deliver results with limited resources:

5. Handle when you do not meet your goals: research + action.

6. Manage competing priorities to achieve results:

7. Motivate your team to achieve challenging objectives:

8. Measure success of project or initiative:

9. Pivot your strategy to deliver results:

10. Align with team or department to achieve common goals:

11. Priority tasks when working in multiple projects (Note):

12. Exceed the performance targets:

13. Stay focused and maintain momentum when working towards long-term goals:

14. Deliver results in high-pressure situation:

15. Ensure quality when working aggressive deadlines:

1.15. Strive to be the Earth’s best employer

1.16. Success and scale bring broad responsibility

2. Dive deep